Responsible Gaming at cm44

cm44 believes that gaming is entertainment — and like all forms of entertainment, it is most enjoyable when approached with clear boundaries, accurate expectations, and full personal control. We are committed to providing a safe, transparent, and fair platform for every player in Bangladesh, from Dhaka to Chittagong, Sylhet to Cox's Bazar.

Responsible gaming at cm44 is not a checkbox — it is an operational philosophy embedded into every feature, policy, and interaction on our platform. We invest continuously in player protection tools, staff training, and partnerships with external support organisations so that help is always within reach when it is needed.

Our responsible gaming framework is built on four pillars:

• Prevention: Providing players with information about risk before harm occurs, including clear communication about odds, house edge, and the nature of chance-based games.
• Control tools: Giving players the ability to set hard limits on their own spending and playing time, independent of any other account action.
• Early identification: Monitoring account behaviour for patterns associated with problem gambling and proactively reaching out when those patterns are detected.
• Support and referral: Connecting players who need professional help with appropriate counselling resources and providing immediate self-exclusion when requested.

cm44 recognises that a small proportion of players may develop problematic gambling habits regardless of the safeguards in place. For those individuals, we are committed to acting swiftly, compassionately, and without judgment to limit harm and facilitate access to the right support.

Participation on cm44 is strictly limited to individuals who are 18 years of age or older. This is a non-negotiable requirement that applies to every player, every game category, and every promotional offer on the platform — including cricket betting, live casino, slots, and pool rummy.

To enforce this requirement, cm44 applies a multi-stage age verification process:

• Registration self-declaration: Players must confirm they are 18 or older when creating an account. Providing a false declaration is a breach of our Terms & Conditions and will result in immediate account closure.
• KYC document verification: Before a first withdrawal is processed, players must submit a valid government-issued ID — such as a Bangladesh National ID card (NID), passport, or birth certificate — confirming their age and identity.
• Ongoing monitoring: Our compliance team may request re-verification at any time if there is reason to believe that age or identity details may be inaccurate.

If you are a parent or guardian and believe that a person under 18 in your household has accessed or registered on cm44, please contact us immediately at [email protected]. We will investigate and act without delay.

We also recommend that adults with minors in their household use device-level parental controls and browser-based content filters to prevent underage access to online gambling sites. These controls are independent of any safeguards cm44 operates directly.

Self-exclusion is one of the most powerful tools available to players who feel that their gambling is moving beyond their control. When you self-exclude on cm44, your account is immediately suspended and you are prevented from logging in, placing bets, or depositing funds for the duration of the exclusion period you choose.

cm44 offers self-exclusion periods of varying lengths to suit different needs:

To initiate self-exclusion, contact our support team via in-app live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Exclusions are activated within 24 hours of a confirmed request — often much faster. During an active exclusion, cm44 will not send you any promotional communications.

Once a self-exclusion period has expired, your account will not be automatically reactivated. You must contact support to request reinstatement, at which point a brief welfare check will be conducted before access is restored.

Setting a deposit limit is one of the simplest and most effective ways to maintain control over how much money you spend on gambling. cm44 allows every registered player to set hard deposit caps that cannot be silently overridden — even by our own system.

The following limit types are available on cm44:

• Daily deposit limit: The maximum total amount (in BDT) you can deposit within any rolling 24-hour period. Example: setting a daily limit of ৳2,000 means no further deposits are possible once that threshold is reached, until the 24-hour window resets.
• Weekly deposit limit: A cap applied across any rolling 7-day period. Useful for players who prefer a broader budget horizon rather than a day-by-day cap.
• Monthly deposit limit: A total cap across any rolling 30-day period, ideal for players who want to align their gaming budget with their monthly income cycle.
• Loss limit: An optional cap on the total amount you can lose within a set period. Once reached, further play is paused until the limit period resets or until you adjust the limit downward.
• Wager limit: A cap on the total stake value you can place within a given time frame, regardless of wins or losses.

How limits are managed:

• You can decrease any active limit at any time, and the lower limit takes effect immediately.
• You can increase a limit, but the increase does not take effect for a mandatory 24-hour cooling-off period. This delay is intentional — it gives you time to reconsider the decision.
• You can remove a limit entirely, subject to the same 24-hour cooling period as an increase.

Deposit and spend limits are managed in the Responsible Gaming section of your cm44 account settings. If you need assistance setting a limit, our support team is available 24/7 via in-app live chat.

Time management is a critical component of responsible gaming. cm44 provides several time-based tools to help players stay aware of how long they have been playing and to take structured breaks when needed.

These features are available without restriction to all registered players aged 18 and above. They can be configured in the Responsible Gaming section of your account settings or activated immediately via in-app live chat.

cm44 also applies automatic session timeouts for security purposes: if your account is inactive for 30 minutes, you will be logged out automatically. This prevents unintended extended sessions caused by leaving the app open unattended.

Problem gambling can develop gradually, and it is not always easy to recognise from the inside. Being aware of the early warning signs — in yourself or in someone you care about — can make a significant difference in how quickly appropriate support is found.

The following behaviours may indicate that gambling has moved from entertainment to a harmful pattern:

Experiencing one or more of these signs does not automatically mean you have a gambling disorder — but it does suggest that a closer look at your habits is worthwhile. The self-assessment quiz in the next section is a useful starting point.

The following questions are based on widely used responsible gambling self-assessment frameworks. They are not a clinical diagnostic tool, but they can help you reflect honestly on your relationship with gambling. Consider each question in the context of the past 12 months.

How to interpret your answers: If you answered "yes" to 1–2 questions, your gambling behaviour carries some risk worth monitoring. If you answered "yes" to 3–4 questions, your behaviour suggests a moderate level of risk and we recommend using cm44's limit and time-out tools immediately. If you answered "yes" to 5 or more questions, your gambling pattern indicates a high level of risk. We strongly encourage you to contact our responsible gaming team and to seek professional support.

Recognising that gambling has become a problem and seeking help is an act of courage. cm44 is committed to making that process as easy and stigma-free as possible. Whether you need a quick conversation, a temporary account restriction, or a referral to professional counselling, we are here to help.